Welcome to Sehnaaz Home Care. By using our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before availing our services.

1. Services We Provide
Sehnaaz Home Care offers:

• Patient Nursing Care
• Expert Attendant Services
• Physiotherapy Services
• Elder Care
• Baby Care
• 24/7 Ambulance Facility

Our services are provided at the client’s home or other agreed locations within Bathinda and nearby areas.

2. Service Agreement

• All services are provided after an initial consultation and assessment of the patient’s needs.
• The scope, duration, and cost of services will be agreed upon before commencement.
• Services may be modified or terminated if the patient’s condition changes, or if required by medical necessity or safety concerns.

3. Bookings and Payments

• Bookings can be made via phone, email, or in person.
• Payments must be made in accordance with the agreed schedule.
• We reserve the right to withhold services in case of non-payment.

4. Client Responsibilities
Clients must:

• Provide accurate and complete medical and personal information.
• Ensure a safe and hygienic environment for our staff.
• Treat our staff with respect and dignity at all times.

5. Staff Conduct and Safety

• Our caregivers are trained professionals and will perform only the duties agreed in the service plan.
• Any request for non-medical or unsafe tasks may be declined.
• For safety reasons, our staff may report any unsafe conditions or incidents to management.

6. Medical Disclaimer

• Sehnaaz Home Care provides non-hospital care and support services.
• Our services are not a substitute for emergency medical care.
• In case of a medical emergency, please call our 24/7 ambulance service or dial the relevant emergency number.

7. Limitation of Liability

• While we take utmost care in service delivery, we are not responsible for any unforeseen incidents, injuries, or complications beyond our reasonable control.
• We are not liable for medical outcomes, as they depend on various health factors.

8. Privacy and Confidentiality
We respect your privacy and handle all personal and medical information as per our Privacy Policy.

9. Termination of Services
We reserve the right to suspend or terminate services if:

• Payment terms are not met.
• There is abusive or unsafe behavior towards our staff.
• The service environment poses health or safety risks.

10. Contact Information
Sehnaaz Home Care
Location: Chandigarh
Email: sehnaazhomecare@gmail.com
Phone: 8437982379

11. Changes to These Terms
We may update these Terms & Conditions at any time. Any changes will be communicated and posted on our official platforms.